California Consumer Privacy Act (CCPA) Policy

Effective: June 29, 2022

This Supplemental Privacy Disclosure for California Residents (“Supplemental Privacy Disclosure”) supplements the information contained in the  LifeProtect 24/7 (“LifeProtect 24/7”) Privacy Policy, available at https://lifeprotect247.com/privacy-policy, and applies solely to visitors to our websites, our customers and others who reside in the State of California (“consumers” or “you”).  We adopt this Supplemental Privacy Disclosure to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Additionally, you may request to exercise your data rights provided under the CCPA from this page.

To Exercise Your Data Rights, fill this form out.

1. Personal Information We Collect

For the purposes of this Supplemental Privacy Disclosure, “Personal Information” means any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).  

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so.  If you do not provide Personal Information when requested, you may not be able to benefit from the particular service, product or functionality if that information is necessary to provide you with such service, product or functionality or if we are legally required to collect it.

Generally, we may collect and disclose the categories of Personal Information in the table below. Please note, the examples of Personal Information are for informational purposes only and any reference to a specific type of Personal Information is not a representation that we actually collect that specific type of Personal Information in each case. Additionally, the categories identified below cover all categories of Personal Information that we collect, use and disclose. Thus, some categories of Personal Information may not be collected from or about a specific individual.

Category

Examples

Identifiers

A real name, alias, postal address, email address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, current or past job history, or other similar identifiers.

Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Note: Some personal information included in this category may overlap with other categories.

Protected classification characteristics under California or federal law

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Commercial information

Records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies

Biometric information

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints and voiceprints, iris or retina scans, keystroke, gait or other physical patterns and sleep, health or exercise data.

Internet or other similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application or advertisement.

Geolocation data

Physical location or movements.

Sensory data

Audio, electronic, visual, thermal, olfactory or similar information.

Professional or employment-related information

Current or past job history or performance evaluations.

Non-public education information (per the Family Education Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information or student disciplinary records.

Inferences drawn from other personal information.

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

For purposes of this Supplemental Privacy Disclosure, Personal Information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and 
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA) and the Driver’s Privacy Protection Act of 1994.

2. How We Collect Personal Information 

You can review the ways we collect Personal Information by reviewing our Privacy Policy.

3. How We Use Personal Information

We may use or disclose the Personal Information we collect about you as described in our Privacy Policy.  We may also use or disclose your Personal Information for one or more business purposes:

  • To fulfill or meet the reason you provided the information.  For example, if you share your name and contact information to ask a question about our products or services, we will use that Personal Information to respond to your inquiry.  If you provide your Personal Information to order a service, we will use that information to provide the service and bill for the service.
  • To provide, support, personalize and develop our websites and services.
  • To create, maintain, customize and secure your account with us.
  • To process your requests, transactions and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience on our websites and to deliver content and service offerings relevant to your interests, including targeted offers and ads through our websites, third party sites and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security and integrity of our websites, products and services, databases and other technology assets and our business.
  • For testing, research, analysis and product development, including to develop and improve our websites, products and services.
  • To respond to law enforcement requests and as required by applicable law, court order or governmental regulations.
  • As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of LifeProtect247’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by LifeProtect 24/7 about users of our websites, our customers and other individuals is among the assets transferred.

LifeProtect 24/7 will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated or incompatible purposes without providing you notice.

4. How We Share Personal Information

LifeProtect 24/7 may disclose your Personal Information to third parties as described in our Privacy Policy and for certain other business purposes, including in a manner that may constitute a “sale” as defined by the CCPA.  When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except as permitted under the contract. We may also transfer information about you to a third party to facilitate that party to bring you valuable offers based on your interests and needs, which under the CCPA may constitute a “sale” of your information. You may opt-out of the sale of your personal information using the form above.

We also share your Personal Information with the following categories of third parties:

  • Service Providers.  We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management and direct marketing campaigns.  We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services.  We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
  • Law Enforcement Agencies.  We cooperate with government and law enforcement officials or private parties to enforce and comply with the law.  To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of LifeProtect 24/7 or a third party, to protect LifeProtect 24/7 against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive or legally actionable activity, to protect the security or integrity of our websites and services and any equipment used to make the websites and services available, or to comply with the law.
  • Third Parties Involved in Business Transfers.  LifeProtect 24/7 may sell, transfer or otherwise share some or all of its assets, including Personal Information, in connection with a merger, acquisition, reorganization, sale of assets or similar transaction, or in the event of insolvency or bankruptcy.  
  • Other Third Parties.  We may share Personal Information with our affiliates and business partners to whom it is reasonably necessary or desirable for us to disclose your Personal Information for the purposes described in our Privacy Policy and this Supplemental Privacy Disclosure.  We may also make certain non-Personal Information available to third parties for various purposes, including our business or marketing purposes or to assist third parties in understanding our customers’ and visitors’ interest, habits and usage patterns for certain programs, content, services, advertisements, promotions and functionality available through our websites.

5. Disclosures of Personal Information for a Business Purpose

In the past 12 months, LifeProtect 24/7 has disclosed the following categories of Personal Information for a business purpose:

Category

Identifiers

Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e))

Protected classification characteristics under California or federal law.

Commercial information

Biometric information

Internet or other similar network activity

Geolocation data.

Sensory data

Professional or employment-related information

Non-public education information (per the Family Education Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)

Inferences drawn from other personal information.

6. Sales of Personal Information

In the past 12 months, LifeProtect 24/7 [has not sold Personal Information] [has sold the following categories of Personal Information to the following categories of Third Parties]

Category of information sold

Identifiers

Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code § 1798.80(e))

Protected classification characteristics under California or federal law.

Commercial information

Biometric information

Internet or other similar network activity

Geolocation data.

Sensory data

Professional or employment-related information

Non-public education information (per the Family Education Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)

Inferences drawn from other personal information.

Category of third party

Data Brokers

Affiliated companies

Unaffiliated third parties to market to you

7. Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their Personal Information.  This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that LifeProtect 24/7 disclose certain information to you about our collection and use of Personal Information over the past 12 months.  Once we receive and confirm your verifiable consumer request (see How to Exercise Your Rights), we will disclose to you, based on what you request:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business and/or commercial purposes for collecting or selling that Personal Information.
  • The categories of third parties with whom we shared that Personal Information.
  • The specific pieces of Personal Information we collected from you.
  • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing: (1) sales, identifying the Personal Information categories that each category of recipient purchased; and (2) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that LifeProtect 24/7 delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request (see How to Exercise Your Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How to Exercise Your Rights

To exercise the access, data portability and deletion rights described above, please submit a verifiable consumer request to us by:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information.  You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.  The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative of that person.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request to exercise your access, data portability and/or deletion rights if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us.  However, we do consider requests made through your password-protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We attempt to respond to a verifiable consumer request within 45 days after we receive it.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing within 45 days after we receive your initial request.

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

If requested, any disclosures we provide will only cover the 12-month period prior to the date we receive the verifiable consumer request.  The response we provide will also provide the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under the CCPA.  Unless permitted by the CCPA, we will not:

  • Deny you goods or services, unless we are unable to provide the goods or services without the requested information.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates or quality levels.  Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects.  Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Other California Privacy Rights

Under California Civil Code Section 1798.83, you have the right to request us to disclose the identity of any third parties to whom we have disclosed Personal Information within the previous calendar year, along with the type of Personal Information we disclosed, for the third parties’ direct marketing purposes.  Please note that we are only required to respond to a customer request once during any calendar year, and only if we are covered by such California Civil Code section. If you are a California resident and would like to make such a request, contact us at [CONTACT INFO].  Please be aware that not all information sharing is covered by this California law and only information sharing that is covered will be included in our response.  We reserve the right not to respond to requests submitted to addresses other than the addresses specified in this paragraph. 

8. Changes to this Supplemental Privacy Disclosure

LifeProtect 24/7 reserves the right to amend this Supplemental Privacy Disclosure at our discretion at any time.  When we make changes to this Supplemental Privacy Disclosure, we will post the Supplemental Privacy Disclosure on the Sites and update the Supplemental Privacy Disclosure’s effective date.  Your continued use of our websites following the posting of changes constitutes your acceptance of such changes.

We welcome your questions, comments and concerns about privacy. Please contact us at info@lifeprotect247.com with your feedback pertaining to privacy.